Fixing Firewall And Network Issues In QuickBooks

QuickBooks Support

Firewall connection issue causing data protect backup to fail in QuickBooks


Sometimes while using QuickBooks data protect backup you may encounter an error message stating that :-


Intuit Data protect backup failed: Firewall or connection issue.


In order to fix this particular issue follow the solutions mentioned below:-


Sol. 1 >  By Running IDP Diagnostic Tool’’


  • From the windows system tray located at the bottom right corner of your display right click on green padlock icon which stands for Intuit Data Protect and from the dropdown menu choose About Intuit Data Protect.
  • To launch the data protect diagnostic press CTRL + F2  on your keyboard.
  • Choose Run Diagnostic.


In case any issue is detected by diagnostic tool in firewall or third party security software or may be in the hardware , then in order to run data protect backup you shal configure the software or hardware correctly. Make a check to manufacturers website and add following files as an exception.



  • C:\Program Files(X86)\Common Files\Intuit\Dataprotect\IntuitDataProtect.exe
  • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
  • C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPService.exe


Sol. 2 > By adding ports to windows firewall


  • Open the control panel  of your windows by typing control panel in Start menu search.
  • Open  system and security. And select windows firewall from there, then open advanced setting in firewall.
  • Now select inbound rules from the left corner of advanced settings and choose new rules .
  • Now enter the following ports and hit next:-

Incoming Port : 80

Outgoing Ports: 443 , 16841


NOTE: Intuit data protect establishes connection to internet via HTTP port 80 and  443 , in case you are able to browse the internet . the IDP should work perfectly.


  • Keep following the coming prompts.
  • Now again follow step 1-4 for selecting outbound rules.


Sol. 3 > By clearing ssl state ,cookies , cache and temporary files.


  • Launch internet explorer .
  • Select internet options from the tools menu
  • Open general tab and choose delete below the browsing history.
  • Checkmark the boxes mentioned below.:-

Inprivate filtering ,form data, history, cookies and website data, temporary files and website files and uncheck the box which says preserve favorites and website data.

  • Select the Delete option to clear that data.
  • Launch the content tab
  • Select the option which states Clear ssl state, and proceed by clicking OK


Sol. 4 > By adding Trusted Sites.


  • Launch Internet Explorer.
  • Open Tools Drop Down menu, and choose Internet options.
  • Explore the Security tab  and uncheck the box saying Enable Protected Mode.
  • Choose Trusted sites>sites
  • And uncheck the statement saying Require server verification (https:) for all sites in this zone
  • Add the these:-* , * And *  and then close.
  • Open privacy tab and choose sites.
  • In the fields asking for Address for websites add :-  * & *
  • Select  Allow each time you add the web addresses.
  • At last proceed by clicking OK.


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